1. Introduction

At ReviewHub ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Discord bot ("the Bot").

Please read this Privacy Policy carefully. By using ReviewHub, you acknowledge that you have read and understand this Privacy Policy.

This policy is designed to comply with Discord's Developer Terms of Service and Developer Policy, as well as applicable privacy laws and regulations.

2. Information We Collect

We collect and process the following data when you use ReviewHub:

2.1 Discord Server Information

Server ID
Server name
Server member count
Channel IDs where the Bot is configured to operate

2.2 User Information

Discord user ID
Discord username
User roles within a server
Content of reviews and feedback submitted through the Bot
Profile pictures (temporarily stored for display purposes with reviews)
User interactions with reviews (such as marking reviews as "useful")

2.3 Configuration Settings

Bot settings configured by server administrators
Custom review templates and configurations
Designated channels for reviews and reports

3. How We Use Your Information

We use the collected information for the following purposes:

To provide and maintain the Bot's functionality
To store and display reviews submitted by users
To display reviews with user-submitted content and profile pictures
To implement server-specific configurations
To improve and optimize the Bot's performance
To prevent abuse and enforce our Terms of Service
To communicate with you regarding support inquiries
To process and respond to reports of inappropriate content
To track usage statistics to improve user experience

We do not use your data for automated decision-making or profiling purposes.

4. User Consent

By using ReviewHub, you provide explicit consent for the collection and processing of your data as described in this Privacy Policy. Your consent is obtained in the following ways:

When a server administrator adds the Bot to a Discord server
When you interact with the Bot's commands or submit reviews
When you configure the Bot through its available settings
When you submit a review through the review interface

You may withdraw your consent at any time by requesting data deletion or removing the Bot from your server.

Server administrators who add the Bot to their servers are responsible for informing their members about the Bot's data collection practices.

5. Data Storage and Security

All data collected by ReviewHub is stored securely on protected servers. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

These measures include:

Secure database configurations with access restrictions
Regular security assessments and updates
Limiting access to personal data to authorized personnel only
Profile images are stored with unique identifiers and access controls
Implementation of secure data storage practices
Regular backups to prevent data loss

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify affected users and Discord within 72 hours of discovery, as required by applicable regulations.

6. Data Retention

We retain your data for as long as necessary to provide you with the Bot's services. Server data and configurations are retained as long as the Bot remains in your server. If the Bot is removed from a server, we may retain relevant data for up to 30 days before deletion.

Review content is retained until explicitly deleted by server administrators or the users who submitted the reviews, in accordance with the Bot's functionality.

Profile pictures associated with reviews are stored for the lifetime of the review to maintain display functionality.

Inactive server data may be automatically purged after 180 days of inactivity to maintain database efficiency.

7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

Right to access the data we hold about you
Right to rectification of inaccurate data
Right to erasure of your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

To exercise any of these rights, please contact us through our Discord support server.

We will respond to all legitimate requests within 30 days.

8. User Data Deletion

You may request deletion of your personal data at any time using any of the following methods:

Server administrators can delete specific reviews directly from their Discord channels
Users can contact server administrators to request removal of their reviews
For complete removal of all your data across all servers, please contact us directly through our Discord support server

Upon receiving a valid deletion request, we will process your request within 30 days. After deletion, your data will be permanently removed from our active systems, though some information may remain in our secured backups for a limited time.

Please note that some information may be retained if required by law or for legitimate business purposes, such as fraud prevention or to comply with legal obligations.

9. Third-Party Services

ReviewHub operates on Discord's platform and interfaces with Discord's API. Your use of the Bot is also subject to Discord's Privacy Policy. We do not sell or share your personal information with third parties except as necessary to provide our services or as required by law.

We use the following third-party services to provide and maintain the Bot:

Discord API for bot functionality
Database hosting services for storing review data
Web hosting providers for our website

These third parties may have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

10. Children's Privacy

ReviewHub is not intended for use by individuals under the age of 13, or the applicable age of digital consent in your jurisdiction. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us through our Discord support server.

If we learn that we have collected personal information from a child under the applicable age of digital consent, we will take steps to delete that information as quickly as possible.

Server administrators are responsible for ensuring that their members meet the minimum age requirements for using Discord and our services.

11. Communications

ReviewHub may communicate with users in the following circumstances:

In response to direct queries or support requests
To notify about changes to our service or policies
To provide information about review activities when explicitly requested
To respond to administrative actions or reports
For security notifications or data breach alerts, when applicable

All communications will be conducted through Discord channels. We will never contact you outside of Discord unless you have explicitly provided contact information for that purpose.

The Bot itself will only send messages in response to specific commands or actions taken by users within a server.

12. Regulatory Compliance

ReviewHub is designed to comply with various privacy regulations including:

Discord Developer Terms of Service and Developer Policy
General Data Protection Regulation (GDPR) for users in the European Union
California Consumer Privacy Act (CCPA) for users in California
Children's Online Privacy Protection Act (COPPA)
UK Data Protection Act
Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)

We regularly review our privacy practices to ensure ongoing compliance with applicable laws and platform policies.

If you have a specific regulatory concern, please contact us through our Discord support server.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide a more prominent notice (such as an announcement in our support server).

We recommend checking this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of the Bot after we post changes to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by and be bound by the modified Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Discord support server.

For urgent privacy matters or data deletion requests, you can also reach out to our privacy team directly in the support server by mentioning @ReviewHub Privacy Team in the #support channel.

Response time for general inquiries is typically within 48 hours during business days.